Terms and Conditions
Terms & Conditions
Hope Health Supplements Ltd
Your Statutory Rights
Nothing in these Terms & Conditions affects your statutory rights under English law.
These Terms & Conditions govern your use of this website and any purchases made from Hope Health Supplements Ltd. By accessing this website and/or placing an order, you agree to be bound by the Terms set out below.
Use of the Website
When registering or placing an order, you confirm that all personal information you provide is true, accurate, current, and complete. You agree to keep your details updated where necessary.
You agree to indemnify Hope Health Supplements Ltd, its directors, employees, agents, and suppliers against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
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your breach of these Terms, or
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the misuse of this website or services by you or any person using your account or personal details.
General Information & Accuracy
While we make every effort to ensure the accuracy of information on this website, it may occasionally contain technical, typographical, or pricing errors. Hope Health Supplements Ltd reserves the right to:
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correct any errors, and
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cancel or refuse any order placed for a product listed incorrectly, whether or not the order has been confirmed or payment taken.
Where payment has been received, a full refund will be issued.
Product Information & Use
All product descriptions and usage recommendations are provided for general informational purposes only.
Hope Health Supplements products are nutritional support supplements and do not claim to diagnose, treat, cure, or prevent medical conditions in humans, horses, or dogs.
Where a medical condition exists or is suspected:
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humans should seek advice from a suitably qualified healthcare professional, and
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equines and canines should be assessed by a registered veterinary practitioner.
Refunds
Please refer to our dedicated Refunds Policy page for full details
Loyalty Points (If Applicable)
Where loyalty schemes are active:
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Points are earned on qualifying purchases excluding delivery.
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Points expire after 24 months if unused.
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Maximum points balance may apply.
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Terms of loyalty schemes may change during review periods.
Delivery
Orders received by 2:30pm (Monday–Friday, excluding Bank Holidays) are normally dispatched the same working day.
We aim for next working day delivery where possible. Tracking details will be provided.
Any missing delivery must be reported within 14 days of dispatch for investigation.
Communication & Marketing
By registering with Hope Health Supplements Ltd, you consent to receive communications regarding your orders, services, and products we believe may be relevant to you.
You may opt out of marketing communications at any time.
Payment Security
Hope Health Supplements Ltd uses secure, encrypted payment technologies. Payment details are handled by trusted third-party providers and are never stored by us.
We cannot accept responsibility for losses arising from the transmission of personal data via email or external internet links.
Split Payments (Where Offered)
Where split payment options are selected, payments will be automatically taken in equal instalments at the intervals clearly shown at checkout.
Privacy Policy
We collect and process personal data in accordance with our Privacy Policy and UK GDPR requirements.
Customer data:
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is used solely to provide services and improve user experience,
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is stored securely, and
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is never sold or shared with third parties for marketing purposes.
Cookies are used to optimise website performance. You can manage cookie preferences via your browser settings. Further information is available at www.allaboutcookies.org.
Changes to Terms
Hope Health Supplements Ltd reserves the right to amend these Terms & Conditions and Privacy Policy at any time. Changes will take effect upon publication on the website.
Competition & Compliance
All products supplied by Hope Health Supplements Ltd are formulated with competition compliance in mind for both national and international levels, where applicable. Responsibility for compliance with specific governing-body regulations remains with the end user.
