Useful Information
Hope Health exists to move beyond generic supplements. Your biology is unique, and your nutrition should be too. Every formulation is created to reflect your individual needs and support your body with precision.
General Product and Service Questions
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How Are Your Supplements Personalised for Me?
Your formulation is created specifically for you based on the information you share during your 1 to 1 consultation. This allows us to support the areas you want to improve and ensure your formulation reflects your individual needs rather than using a generic approach.
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What Ingredients Do You Use in Your Supplements?
We use a wide range of carefully selected ingredients, with each ingredient chosen based on your individual formulation. Our ingredient range continues to evolve as formulations are refined, ensuring every ingredient serves a clear purpose in supporting your health.
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How Long Does It Take to Receive My Order?
Orders are typically delivered within 48 hours. Your formulation is prepared and dispatched the day after your order is placed.
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Can I Choose Between Powder or Capsules?
Yes, you can choose between powder or vegan capsules at checkout. The powder is provided in its raw form with no preservatives or artificial flavouring, and your feeding rate is measured using a teaspoon and clearly shown on your bespoke label and in your order history. Powder can be mixed into smoothies or juice if preferred. Vegan capsules offer a convenient alternative while delivering the same personalised formulation. Our formulations are created for results and purity, not taste.
Payment and Security
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What Payment Methods Do You Accept?
We accept both subscription payments and one time payments. All payments are processed securely using our secure payment processor, and we accept all major debit and credit cards. This provides a safe and flexible way to access your personalised formulation.
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Is My Payment Information Secure?
Yes, your payment information is fully secure. We use a trusted secure payment processor with industry standard encryption to protect your information at all times. Your privacy and security are extremely important to us.
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Do You Offer Payment Plans for Subscriptions?
Yes, we can adjust your monthly payment amount if needed. Our goal is to ensure your formulation remains accessible and manageable for you.
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What Happens If My Payment Fails?
If a payment fails, the system will automatically attempt the payment again after one week. If the payment is still unsuccessful, we will contact you directly to offer support and discuss flexible options.
Safety and Quality
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Are Your Supplements Safe to Use?
Yes, our supplements are designed to be safe to use. They are created using pure, natural ingredients and tailored to your individual needs. We follow strict internal standards and apply decades of formulation experience to ensure your supplement is both effective and well tolerated.
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How Do You Ensure the Quality of Your Ingredients?
We source high quality natural ingredients from trusted UK suppliers. Ingredients are carefully selected for their purity and function, ensuring your formulation supports your health in a precise and effective way.
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Are Your Supplements Suitable for Vegans?
Yes, we offer vegan friendly options for all personalised formulations, including vegan capsules and pure powders. Some ingredients within our wider ingredient range may be animal derived, however this is discussed during your consultation. If you are vegan, we will ensure these ingredients are avoided and your formulation reflects your requirements.
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Can I Take Your Supplements with Other Medications?
Our supplements are designed to work in harmony with your body, however we recommend consulting your doctor before combining them with medications. During your consultation, we will also discuss any medications you are taking so your formulation can be tailored appropriately.
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Do Your Products Contain Allergens?
We aim to avoid common allergens such as dairy, gluten, and nuts wherever possible. As every formulation is personalised, ingredients may vary. Your allergies and sensitivities are discussed during your consultation to ensure your formulation is suitable for you. Full ingredient information is provided with every delivery.
Lab Testing and Biological Analysis
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Do I Need Lab Testing Before Starting?
No, lab testing is not required to begin. Your formulation can be created using the information gathered during your consultation. Lab testing can be introduced at any stage to provide deeper insight and allow further refinement if needed.
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What Types of Lab Testing Can Be Used?
We can work with a range of biological information, including blood tests, hair mineral analysis, and other health reports. These provide a clearer picture of how your body is functioning and help guide more precise formulation decisions.
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How Does Lab Testing Improve My Formulation?
Lab testing helps us understand how your body is responding and where support may be needed. This allows your formulation to be refined so it continues to reflect your current biological needs.
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Can I Use My Own Test Results?
Yes, you are welcome to share any existing test results you have. This information helps us build a more complete picture and supports a more personalised approach to your formulation.
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Will My Formulation Change Over Time?
Yes, your formulation can be adjusted as your needs change. This may be based on your feedback, your progress, or lab testing results. This ensures your formulation continues to support you effectively.
Ordering and Subscription Questions
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How Does the Subscription Process Work?
After your consultation, your bespoke formulation is created and a monthly price is agreed. You then sign up using our secure payment processor. Your formulation is delivered monthly, and payments are made monthly.
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Can I Adjust My Supplement Formulation Over Time?
Yes, adjustments can be made at any time. We keep in touch with you after your first week and again at week three to monitor your progress and ensure your formulation remains aligned with your needs. This allows us to build your file and refine your formulation over time. You are also welcome to contact us whenever you have questions or would like further support.
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How Do I Place an Order for a Custom Supplement?
You begin by signing up and completing your consultation using your preferred contact method. We then create your personalised formulation, and payment is set up on a subscription basis using our secure payment processor.
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What Happens During the 1:1 Consultation?
We contact you using your preferred method to discuss your age, gender, health concerns, and personal goals. This may include areas such as energy, joint health, recovery, or general wellbeing. Based on this information, we create a bespoke formulation using carefully selected natural ingredients tailored specifically to you.
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Can I Cancel or Pause My Subscription?
Yes, you can pause or cancel your subscription at any time. We simply ask that payments are up to date for the product already supplied before cancelling or pausing.
Shipping and Delivery
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What Are Your Shipping Options and Costs?
We use trusted courier partners depending on your location. Shipping is free within the UK for all active subscriptions, so there are no additional delivery costs.
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How Can I Track My Supplement Delivery?
You will receive a tracking number in your dispatch email, allowing you to follow your delivery in real time. If you would prefer, you can contact us and we will be happy to assist you with tracking your order.
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Do You Ship Internationally?
Yes, we ship internationally. Shipping costs will apply for international deliveries and will be covered by the customer.
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What If My Delivery Is Delayed?
We include a few days of additional supply with your delivery to ensure you do not run out before your next shipment arrives. This provides continuity and peace of mind.
Customer Support and Contact
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How Can I Contact Customer Support?
You can contact our team by email at care@hopehealthsupplements.co.uk, by WhatsApp, or by calling 01359 300733. We are here to help with any questions about your formulation, orders, or support.
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What Are Your Customer Support Hours?
Our team is available Monday to Friday, 9 AM to 5 PM GMT. If you contact us outside of these hours, you can email us and we will respond as soon as possible.
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Can I Speak to Someone About My Supplement Needs?
Yes, your personalised consultation allows you to speak directly with us about your health goals and formulation. You can also contact us at any time if you would like further guidance or support.
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How Do I Provide Feedback on My Order?
You can provide feedback through your account dashboard, by email, or during your progress check ins. Your feedback helps us refine your formulation and improve your experience.
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What If I Have a Complaint About My Experience?
If you have any concerns, please contact us by email, WhatsApp, or phone and we will address the issue promptly. Your experience is extremely important to us, and we will work with you to resolve any problems.
Return Policy and Refunds
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What Is Your Return Policy for Supplements?
As each formulation is personalised specifically for you, supplements cannot be returned once they have been dispatched. This ensures the safety, integrity, and personal nature of every formulation. If you have any concerns about your order, please contact us and we will always work with you to find a suitable solution.
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How Do I Return a Product If I’m Not Satisfied?
If you are not satisfied with your formulation, please contact us at care@hopehealthsupplements.co.uk or on 01359 300733. In most cases, the correct approach is to refine your formulation to better reflect your needs, which is part of the personalised service we provide.
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Do You Offer Refunds on Personalised Supplements?
As formulations are created specifically for you, refunds are not typically offered once production has begun. However, we are committed to supporting you and will review each situation individually to ensure you receive the best possible outcome and ongoing support.
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What If My Order Arrives Damaged or Incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement as quickly as possible to ensure you receive the correct formulation.
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How Long Do I Have to Return a Product?
Please notify us within 48 hours of receiving your delivery if there is any issue with your order. This allows us to resolve the problem quickly and ensure continuity of your supplementation.
