At Hope Health, your privacy and GDPR isn’t just respected — it’s protected.
We are committed to safeguarding your personal data, respecting your confidentiality, and using your information only for the purpose of providing you with safe, effective, and personalised wellness solutions.
What Information We Collect
We collect only what we need to deliver and optimise your products and services:
- Name and contact details (email, address, phone)
- Health and lifestyle information (shared voluntarily for formulation purposes)
- Order and payment history
- Feedback and consultation responses
All data is collected either directly from you or through our secure consultation platform.
How We Use Your Information
We use your information to:
- Create your bespoke supplement formulation
- Manage orders, subscriptions, and deliveries
- Monitor your progress (with your consent)
- Meet legal, quality, and traceability requirements
- Improve our products and service through aggregated, anonymised insights
We will never sell or share your personal information with third parties for marketing purposes. Data Retention We retain your health and order information only for as long as needed to fulfil legal obligations, support product traceability, and offer you ongoing care. You can request deletion at any time. Updates This policy may be updated to reflect changes in the law or our services. We will always notify you of significant changes.
Legal Compliance
Legal Compliance We operate fully in line with UK GDPR and Data Protection Act 2018. All customer health records and consultations are handled with strict confidentiality protocols and stored securely. Our systems are monitored by our internal technical and compliance consultant to ensure ongoing data integrity. Your Rights You have the right to: Access your data Request corrections or deletion Withdraw consent at any time Request portability of your data To exercise any of these rights, just contact us at: hello@hopehealthsupplements.co.uk
GDPR Policy
GDPR Compliance Statement
Hope Health Supplements Ltd is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What Personal Data We Collect
We may collect the following information when you use our website or services:Name, email address, phone number
Delivery and billing address
Health and lifestyle information (for bespoke supplement consultations)
IP address, device/browser data (via cookies)
Purchase history and consultation feedbac
Why We Collect Your Data
We only collect and process your data where necessary for:
Fulfilling your orders and subscriptions
Providing personalised supplement recommendations
Managing your account and communication preferences
Improving our services through anonymised data insights
Complying with legal obligations
Lawful Basis for Processing
Our lawful bases include:
Contract: to fulfil product and service requests
Consent: for marketing and health consultation services
Legal obligation: for tax and accounting compliance
Legitimate interest: for customer service and product improvement
Data Sharing
We do not sell your personal data. We may share it with:
Secure third-party platforms (e.g. payment processors, website host, CRM systems)
Our technical consultant team (only when necessary for personalised support)
Legal or regulatory authorities, where required by law
All third parties are GDPR-compliant and bound by strict confidentiality agreements..
Your Rights Under GDPR
You have the right to:
Access, correct, or delete your personal data
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the ICO (Information Commissioner’s Office
Data Retention Security & Contact us
Data Retention
We retain data only as long as necessary to fulfil its purpose and meet legal or regulatory requirements. Consultation data is anonymised and stored securely for trend analysis only. Data Security
Your data is stored on encrypted servers and handled by authorised personnel only. We use SSL protection and secure payment gateways to ensure privacy.Contact UsTo exercise your rights or ask a question, contact:Data Controlle
Hope Health Supplements Ltd
care@hopehealthsupplements.com
